Term & Conditions

Terms & Conditions

Welcome to Empower Health Services.
These Terms & Conditions (“Terms”) govern your access to and use of our website, digital tools, and services. By using our website or participating in any of our programs—including the Opioid Treatment Program (OTP), Intensive Outpatient Program (IOP), Supportive Housing Program, Comprehensive Group Programs, Wrap-Around Support Services, and Holistic Healing Services—you agree to follow these Terms.

If you do not agree with any part of these Terms, please discontinue use of the website and services.

1. Acceptance of Terms

By accessing our website or engaging with Empower Health Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our Privacy Policy.
These Terms apply to all website visitors, clients, and individuals interacting with our services.

2. Not Medical or Emergency Advice

Information provided on our website is for educational and informational purposes only. It is not a substitute for:

Medical advice
Diagnosis
Emergency services
Professional mental health recommendations

For emergencies, call 911 or go to the nearest emergency room.

3. Eligibility for Services

Participation in any Empower Health Services program is subject to:

Proper assessment
Clinical approval
Program availability
Compliance with program rules and treatment guidelines

We reserve the right to accept, decline, or discontinue services based on clinical judgment and safety concerns.

4. Client Responsibilities

Clients receiving services at Empower Health Services agree to:

Provide accurate and complete personal information
Participate in treatment honestly and responsibly
Follow program rules and safety guidelines
Respect staff, peers, and facility property
Attend scheduled sessions and appointments

Failure to comply may result in removal from specific programs or services.

5. Confidentiality & Privacy

We follow all federal and state laws regarding confidentiality, including:

HIPAA (Health Insurance Portability and Accountability Act)
42 CFR Part 2 (confidentiality of substance use disorder records)

Your personal and health information will never be shared without proper authorization unless required by law.
For more details, please review our Privacy Policy.

6. Website Use & Content Ownership

All content on the Empower Health Services website—including text, images, logos, graphics, and downloadable materials—is the property of Empower Health Services and protected under copyright laws.

You may not:

Copy
Modify
Distribute
Reproduce
Use for commercial purposes

without written authorization from Empower Health Services.

7. Prohibited Website Activities

By using our website, you agree not to:

Engage in unlawful or harmful conduct
Attempt unauthorized access to systems or servers
Upload harmful files, viruses, or malware
Misuse forms or submission tools
Collect data from the site for spam or solicitation

Violations may result in restricted access and legal action.

8. Third-Party Links

Our website may include links to external websites for your convenience.
Empower Health Services is not responsible for:

Content on third-party websites
Their practices
Their privacy policies

Users interact with external links at their own discretion.

9. Payment, Billing & Refunds (If Applicable)

If Empower Health Services accepts payments for specific services:

All fees will be communicated before enrollment
Payment terms may vary based on insurance, program type, or financial agreements
Refunds, if applicable, will follow our official refund policy (which I can create for you)

10. Program Modifications & Service Changes

Empower Health Services may modify, update, or discontinue services, schedules, or program requirements at any time.
Clients will be informed when changes impact their treatment plans.

11. Limitation of Liability

Empower Health Services is not liable for:

Damages resulting from misuse of the website
Unforeseen service interruptions
Third-party actions or service issues
Client misuse of information or recommendations

Services are provided “as available” and not guaranteed to meet every expectation.

12. Indemnification

By using our website or services, you agree to indemnify and hold harmless Empower Health Services, its staff, and affiliates from claims, damages, or liabilities arising from:

Misuse of the website
Violation of these Terms
Inaccurate information provided by you
Unauthorized use of our intellectual property

13. Changes to Terms & Conditions

We may update these Terms from time to time.
The latest version will always be posted on our website with an updated effective date.
Continued use of our website or services means you accept the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of New Mexico.
Any legal disputes shall be handled within New Mexico state courts.

15. Contact Us

For questions about this Terms & Conditions agreement, contact:

📍 Empower Health Services
2300 Yale Blvd SE,
Albuquerque, NM 87106

📞 505-312-6175
📧 empowerhsnm@gmail.com