Empower Health Services In lbuquerque, New Mexico
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Privacy Policy

Privacy Policy for Empower Health Services

Empower Health Services (“we,” “us,” or “our”) is committed to protecting the privacy, security, and confidentiality of all personal information we receive. As a healthcare and recovery service provider, we follow strict standards to safeguard client data, including applicable federal and state privacy laws such as HIPAA and 42 CFR Part 2.

This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or participating in any of our programs, including:

  • Opioid Treatment Program (OTP)

  • Intensive Outpatient Program (IOP)

  • Supportive Housing Program

  • Comprehensive Group Programs

  • Wrap-Around Support Services

  • Holistic Healing Services

By using our website or engaging with Empower Health Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that identifies you personally, such as:

  • Full name

  • Address

  • Email address

  • Phone number

  • Date of birth

  • Emergency contact information

Protected Health Information (PHI)

As a healthcare provider, we may collect:

  • Medical history

  • Treatment records

  • Diagnoses and referrals

  • Medication information

  • Insurance or payment information

All PHI is protected under HIPAA and 42 CFR Part 2.

Non-Personal Information

Automatically collected data from website visitors, such as:

  • IP address

  • Device type

  • Browser information

  • Pages viewed

  • Cookies and usage data

2. How We Use Your Information

Empower Health Services uses your information to:

  • Provide treatment and healthcare services

  • Coordinate care across programs

  • Respond to your inquiries and communicate with you

  • Schedule appointments and manage your treatment plan

  • Improve our programs, services, and website

  • Meet legal, regulatory, and compliance obligations

We do not sell or rent any personal or health information.

3. How We Protect Your Information

We implement strict safeguards to keep your information secure, including:

  • HIPAA-compliant data storage

  • Password-protected systems

  • Encrypted communication methods

  • Limited staff access based on role

  • Staff training on privacy and confidentiality

  • Secure physical storage for paper documents

Your PHI is only accessible to authorized personnel involved in your care.

4. Information Sharing & Disclosure

We may only share your information under the following conditions:

With Your Written Consent

For any non-medical disclosures, we require your signed authorization.

For Treatment Purposes

To coordinate your care with medical providers, counselors, or support staff.

When Required by Law

Such as court orders, mandatory reporting, or emergencies.

Business Associates

Under signed HIPAA agreements for billing, data storage, or healthcare operations.

We NEVER share PHI for marketing, sales, or advertising.

5. 42 CFR Part 2 Confidentiality Protection

Because Empower Health Services provides substance-use-related treatment, your records receive an extra level of confidentiality under 42 CFR Part 2.
This means your treatment information cannot be shared with:

  • Employers

  • Law enforcement

  • Family members

  • Other providers

unless you provide specific written permission or an exception applies.

6. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Manage website performance

You may disable cookies through your browser settings, but some features may not function correctly.

7. Your Rights

Under HIPAA, you have the right to:

  • Access your medical records

  • Request corrections

  • Request restrictions on certain disclosures

  • Receive a copy of this Privacy Policy

  • Request confidential communication methods

  • Receive an accounting of disclosures

You may exercise these rights by contacting us using the information below.

8. Children’s Privacy

Our services are designed for adults unless otherwise indicated in specific programs.
We do not knowingly collect personal information from children under 13 without parental consent.

9. Third-Party Services

Our website may contain links to external websites or tools.
We are not responsible for their privacy practices.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect legal or operational changes.
The latest version will always be posted on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your rights, contact:

📍 Empower Health Services
2300 Yale Blvd SE
Albuquerque, NM 87106

📞 505-312-6175
📧 empowerhsnm@gmail.com